I have had AT&T U-Verse at home for almost two years and the service has worked exceptionally. A few weeks ago, my modem started randomly disconnecting from the broadband network every few minutes. Nothing had changed in my configuration ever since it was first setup. It was baffling and frustrating because it also impacted the IPTV connection.

First, we called AT&T and they performed some line checks. They identified issues with the external wiring and dispatched a team to fix. This improved the HDTV service tremendously.

However, this didn’t resolve the broadband disconnects. I tried reconnecting every one of my computers and wireless devices but that didn’t help. I rebooted the modem and reset the wireless settings and the firewall settings to factory defaults – didn’t help. My modem was already sitting above ground and away from any blocking or interfering sources.

Finally, in desperation, I was ready to reset the modem to factory defaults and start from scratch. That’s when I noticed the RJ-11 cord and the power adapter were touching. I figured that maybe the power adapter was interfering with the RJ-11 data line. I moved apart the two cords so that they were not touching and rebooted the modem without resetting to defaults.

No more disconnects!